Shipping & Returns
- What shipping options are available?
- Order and Cancellations
- Return Policy
- Damaged, Lost, and Stolen Shipments
Petty’s Garage offers free shipping on PG branded parts to the contiguous, lower 48 US states. With the free shipping option, we reserve the right to select the carrier and most efficient method of shipping. Some exclusions may apply for free shipping qualifications. If you are unable to receive shipments with a select carrier, please notify us prior to placing your order. If order does not meet small package shipping requirements applied by common carriers, it will ship LTL carrier.
Shipments are processed Monday through Friday from 8:00am to 2:00pm EST, excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.
Petty’s Garage custom painted parts and out of stock items may have delayed shipping.
Customer satisfaction is our priority. If an item purchased from Petty’s Garage does not meet your expectations, you may return the new, uninstalled part within 30 days from the purchase date for a refund or exchange. The product must be in new, unused condition, and returned in the original manufacturer's box. Customer is responsible for all return shipping costs and fees. RESTOCKING FEES MAY APPLY. If you need further assistance, please contact PG at firstname.lastname@example.org or call (336) 498-3745 x6651.
If you determine that Petty's Garage shipped the incorrect part or part received is defective, please contact Petty's Garage parts department at email@example.com or call (336) 498-3745 x6651 with details about issue with item. We will respond with instructions on how to return item. No items should be shipped back to PG without prior notification. If responsible, Petty’s Garage will cover the return shipping costs for product that was incorrectly shipped, manufactured, or otherwise defective.
Upon receiving returned package, Petty’s Garage's will inspect returned item to determine condition before issuing refund. If unused, incorrect, or defective, Petty’s Garage will issue a refund back to the payment method used for the original transaction. It may take 24 to 72 hours for the return to be processed and refund issued.
Shipments that are damaged or lost in transit are not the responsibility of Petty’s Garage. We must file a claim with the carrier and cannot authorize any replacement shipments, returns or refunds until the claim has been completed. If your package was damaged upon receipt, please keep all packing materials, and send pictures of the damage.
If a package shows delivered but cannot be located at your address, we recommend thoroughly inspecting your property (doors, porches, garages, etc.) and checking with your neighbors. There are instances where packages are delivered to an incorrect address. If the package cannot be located, a claim must be initiated with the carrier within 48 hours of delivery. The shipper will trace the package and determine if the package was delivered to the correct address.
Shipments that cannot be located that have been tracked by the carrier and show delivery to the correct address will be deemed as stolen. Packages stolen from a customer’s residence are not the responsibility of Petty’s Garage or the carrier. Theft is a crime, and you may want to contact local law enforcement to file a police report and initiate a claim through your homeowners or renter’s insurance.