1. What if my order is backordered?
  2. Missing Parts

Q: What if my order is backordered?

Despite our best efforts, some parts may be out of stock. We will generally charge you at the time of the original order and ship the missing item prepaid as soon as possible. Backorders can be canceled at any time, unless already shipped. If backorder is canceled please allow 30 days for refund (corresponding discount price for system or kit components).

Q: Missing Parts

Please open and inspect your order as soon as it arrives. Missing parts must be reported within 5 days of receiving your order. If you find you are missing parts, please call us immediately at (336) 498-3745 x6651